Frequently Asked Questions
Everything you need to know about shopping with Brightzy.
How long will it take to receive my order?
Standard shipping typically takes 3-7 business days within the continental United States. You will receive a tracking number via email as soon as your package leaves our warehouse.
What is your return policy?
We offer a 30-day window for returns on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
Brightzy accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
How can I track my shipment?
Once your order is processed, you will receive an email with a tracking link. You can also track your order directly through the 'Order Status' page on our website using your order number.
Do you offer international shipping?
Yes, we currently ship to over 50 countries. International delivery times vary by location, typically ranging from 10 to 21 business days depending on customs processing.
Are Brightzy products covered by a warranty?
Quality is our priority. All Brightzy products come with a one-year limited warranty against manufacturing defects to ensure you are completely satisfied with your purchase.